Frequently Asked Questions
Payment, postage, delivery times, sold-out lines and special orders — the questions we are asked most often, answered plainly. If yours is not here, just email us.
How do I order?
Write down the kit numbers from any price list and email them to falcon@hk-hobby.com.hk, fax them to (852) 2886 3001, or post them to the showroom address. We reply with availability and a total including postage. The ordering page explains it step by step.
How do I pay from overseas?
By bank draft or cheque in Hong Kong dollars drawn on a bank in Hong Kong, payable to FALCON SUPPLIES CO. Your own bank can issue a draft in HK$. Nothing is charged until we have confirmed your order and quoted postage.
How much is postage?
Postage depends on the weight of the parcel and where it is going, so we quote it individually rather than publishing a flat rate. Airmail is quickest; surface mail is cheaper for heavier orders. Grouping several kits into one parcel brings the cost per item down substantially.
How long does delivery take?
In-stock items are usually posted within a few working days of payment clearing. Airmail parcels typically arrive within one to two weeks depending on destination; surface mail takes considerably longer. Items marked for order from the manufacturer add their lead time, which we will tell you at the time.
What does SOLD OUT mean?
It means we have no copy on the shelf right now. It does not always mean the item is gone for good — many sold-out lines can be reordered from the manufacturer. Send us the kit number and we will check.
Can you get a kit that is not on your lists?
Very often, yes. We deal with a wide range of manufacturers and distributors. Tell us the maker, kit number and scale and we will try. If we cannot supply it we will usually know who can.
Are your prices in Hong Kong dollars?
Yes, every price on this site is in Hong Kong dollars (HK$), the same currency used on our printed price lists. We do not add handling or subscription charges.
Can I visit the shop?
Yes — the showroom is at 203 Chit Lee Commercial Building, 30 Shaukiwan Road, Hong Kong, about five minutes' walk from Sai Wan Ho MTR station. See contact and directions for the map and opening hours.
Do you sell second-hand kits?
We occasionally have out-of-production stock and returned items. These appear either in the special offers section or on the relevant price list, so it is worth checking both.
Do you supply shops and clubs?
Yes. Trade enquiries are handled on (852) 2886 2290. We can quote for quantity and arrange consolidated shipping for clubs and events.
Which scale should I choose?
1/35 is the standard for armour, 1/72 for aircraft and for space-saving armour collections, and 1/48 sits between the two. If you are unsure, browse by scale to see what each size offers.
A photograph on the site is missing or a page looks wrong. Who do I tell?
Please tell us — falcon@hk-hobby.com.hk. This catalogue has been rebuilt from archived copies of the original site, and we would rather know than not.
Still stuck?
Email falcon@hk-hobby.com.hk, fax (852) 2886 3001, or call the showroom on (852) 2567 9260. Trade enquiries: (852) 2886 2290.