Ordering, Payment & Shipping
Everything you need to place an order with us, whether you are in Hong Kong or on the other side of the world.
Ordering from Falcon Supplies Co. is deliberately old-fashioned: you send us a list, we tell you what is in stock and what the postage will be, and you pay only once you are happy. There is no online checkout and no card processing.
How to place an order
- Write down the kit numbers. Every price list gives a manufacturer code (for example 199-35194 or 80048042). If you only have a description, send that instead — we will work it out.
- Send the list to us by email to falcon@hk-hobby.com.hk, by fax to (852) 2886 3001, or by post to Falcon Supplies Co., 203 Chit Lee Commercial Building, 30 Shaukiwan Road, Hong Kong. Please include your full postal address.
- We confirm availability and postage. You receive a firm total in Hong Kong dollars, including the shipping method of your choice. Nothing is charged at this point.
- Pay and we ship. Once payment clears, in-stock items are packed and posted, usually within a few working days.
Payment
Outside Hong Kong
Payment is by bank draft or cheque in Hong Kong dollars, drawn on a bank in Hong Kong, payable to FALCON SUPPLIES CO. Your bank can arrange this; drafts in HK$ are a routine service.
Please do not send cash. We will tell you the exact amount to draw, in HK$, once postage has been calculated.
In Hong Kong
Local customers may pay by cheque or in person at the showroom. Trade accounts can be arranged for shops and clubs — call (852) 2886 2290.
Please note
Prices are quoted in Hong Kong dollars (HK$) and are subject to change without notice; manufacturers revise their prices regularly. The price you are quoted when we confirm your order is the price you pay.
Postage and delivery
All parcels are sent from Hong Kong. We always quote the exact postage for your order before you pay; the guide below is what most single orders cost.
| Method | Typical use | Notes |
|---|---|---|
| Airmail | Single kits, decals, detail sets, books | Fastest option; quoted per parcel weight and destination. |
| Surface mail | Heavier orders, anything not urgent | Cheaper, but can take several weeks depending on destination. |
| Combined orders | Several kits together | Postage per item falls sharply — worth grouping an order. |
| Collection | Customers in Hong Kong | Free. We hold paid orders at the showroom until you can call in. |
Magazine subscriptions
Military Miniatures in Review subscriptions are sent by airmail or surface mail, for four or eight issues at a time. Rates and back-issue prices are on the MMiR subscription page.
Problems with an order
If a parcel arrives damaged, or a kit is not the one you ordered, contact us before starting the model and we will put it right. Kits that have been started, painted or partly assembled cannot be returned.
Write to falcon@hk-hobby.com.hk or see the contact page for telephone numbers.